FREQUENTLY ASKED QUESTIONS

Installment Payment Methods include:
  1. Autodebit through Bank Mandiri and BCA
  2. VA Payment via ATM/Internet Banking/Mobile Banking
  3. Alfamart/Indomaret
  4. Tokopedia

The Installment Due Date is the maximum date by which Debtors must pay their monthly payment. If payment is made after this date, a late payment penalty will be applied in accordance with applicable terms and conditions.

Please be informed that Hyundai Finance does not issue direct proof of installment payments. To check payment status and download your Installment Card, please log in to Hyundai Finance app and select "Payment Information" menu.

If your installment due date coincides with a national holiday or public holiday (including Saturdays and Sundays), it is recommended to make the payment earlier, on preceding business day, to ensure the transaction is recorded on time and to avoid incurring a late payment penalty in accordance with the applicable terms.

Information regarding the installment amount and due date can be found in "Payment Information" menu on Hyundai Finance app, in Financing Agreement document, or by contacting Hyundai Finance Customer Care.

The late payment penalty for installments is 0.2% (zero point two percent) per day of overdue installment amount, based on a 360-day year calculation.

Immediately report any incidents or losses to the insurance provider, either via phone, email, or provided app, no later than 1x24 hours after the event. Customer Service phone number can be found in Insurance Policy document you received or in the "Contract Details" menu on Hyundai Finance app.

The type of vehicle insurance can be found in Insurance Policy document or in the "Contract Details" menu on Hyundai Finance app.

The original and valid ID card (KTP) for Indonesian citizens (WNI), or original and valid Passport and KITAS/KITAP for foreign nationals (WNA), with a valid signature.

  1. Original ID card (KTP) for Indonesian citizens (WNI), or original Passport and KITAS/KITAP for foreign nationals (WNA), of the Director or authorized official who has the right and authority to represent the Business Entity at that time. The identity card must be valid and contain a signature.
  2. Business Entity's stamp.
  3. A photocopy of the Articles of Establishment and a photocopy of the Decision Statement of the Meeting regarding the structure of the Management (Board of Directors) and Oversight (Board of Commissioners) of the latest Business Entity.
  4. The authorized person/Debtor must be verifiable via phone with the Business Entity according to the registered mobile number in the system before the authorized person can proceed with the BPKB pickup.

The debtor can make a BPKB pickup booking in "BPKB Booking" menu on Hyundai Finance app or contact Hyundai Finance Customer Care.

Debtor is required to pay the remaining principal balance plus a penalty calculated at 8% (eight percent) of outstanding principal. This amount is in addition to any accrued interest, late payment fees (if any), late payment penalties (if any), repossession fees (if applicable), prepayment administration fees, and any other outstanding charges.

Debtor can request STNK tax renewal letter independently through "Customer Service" menu in Hyundai Finance app, by contacting Hyundai Finance Customer Care, or by visiting the nearest branch office.

In accordance with the applicable regulations set by Financial Services Authority (OJK), and to ensure transaction security and smooth communication, Debtors are required to promptly update their personal and employment information in the event of any changes. Data updates can be done through Hyundai Finance apps in "Personal Information" menu, via Hyundai Finance Customer Care, or at the nearest branch office.

Customer Care : 1500708
WhatsApp Hyundai Finance CS : 08111500708
Website : www.hyundaicapital.co.id
Email : [email protected]

Debtors may submit complaints through several of our official channels, including:
1. Customer Care : 1500708
2. WhatsApp Hyundai Finance CS : 08111500708
3. Website : www.hyundaicapital.co.id
4. Email : [email protected]
Complaints will be verified and processed by our customer service team. The maximum handling time is 5 (five) working days for verbal complaints and 10 (ten) working days, in accordance with OJK regulations. If further clarification is needed, our team will contact debtor. If additional time is required to complete documents or obtain information, multifinance may extend the period by up to 10 (ten) additional working days, with prior notice to debtor before initial period ends. If the complaint cannot be resolved internally, thedebtor may submit a dispute resolution request through Financial Services Sector Alternative Dispute Resolution Institution (LAPS SJK). Once followed up, the result or decision regarding the complaint will be communicated to the debtor through available communication channels (email, phone, or application).
Phone

Monday to Friday
9:00am to 5:00pm
Email

[email protected]