Installment Payment Methods include:
- Autodebit through Bank Mandiri and BCA
- Payment via ATM
- Payment via Mobile Banking
- Payment via Transfer/RTGS
- Cash Deposit through Bank Teller
- Alfamart
- Indomaret
- Tokopedia
The Installment Due Date is the maximum date by which customers must pay their monthly payment. If payment is made after this date, a late payment penalty will be applied in accordance with applicable terms and conditions.
Please be informed that Hyundai Capital does not issue direct proof of installment payments. The validated receipt or payment proof is the valid evidence of payment. To check payment status and download your Installment Card, please log in to Hyundai Capital app and select "Payment Information" menu.
If your installment due date coincides with a national holiday or public holiday (including Saturdays and Sundays), it is recommended to make the payment in advance, on preceding business day, to ensure the transaction is recorded on time and to avoid incurring a late payment penalties as per applicable terms and conditions.
Information regarding the installment amount and due date can be found in Payment Information menu on Hyundai Capital app, in the Financing Agreement document, or by contacting Hyundai Capital Customer Care.
The late charge fee for installment payments is 0.2%/day of overdue installment amount.
Please report your vehicle insurance claim to Insurance Company’s Call Center no later than 1 x 24 hours after the incident. Call Center phone number can be found in Insurance Policy document you received.
The type of vehicle insurance can be found in Insurance Policy document or under Contract Details menu in Hyundai Capital app.
The original and valid ID card (KTP), KITAS or KITAP of customer, which must be active and contain a signature.
- Original National ID Card (KTP), Limited Stay Permit Card (KITAS), or Permanent Stay Permit Card (KITAP) of the Director or an authorized officer representing the Business Entity at the time. The identity card must be valid and bear a signature.
- Business Entity's stamp.
- A photocopy of the Articles of Establishment and a copy of the Decision Statement of the Meeting regarding the structure of the Management (Board of Directors) and Oversight (Board of Commissioners) of the latest Business Entity.
- The Grantor/Customer must be verifiable by telephone with the Business Entity using the mobile phone number registered in the system before the process of taking the Vehicle Ownership Book (BPKB) by the Attorney.
Customers can request a BPKB pickup booking through BPKB Booking menu on Hyundai Capital app or by contacting Hyundai Capital Customer Care.
Customer will pay remaining principal balance plus a penalty, which is calculated as 8% (eight percent) of the remaining principal balance. This fee will be added to accrued interest, late charge fee, late penalty, vehicle repossession fee, and accelerated settlement administration fee, and any other outstanding fees.
Customers can request a copy of BPKB and Cover Letter through Hyundai Capital app or Hyundai Capital Customer Care.
In accordance with the applicable OJK regulations, for transactions security and smooth communication, customers are required to immediately update their personal data and employment information if there are any changes. Data updates can be made through Hyundai Capital app in Personal Information menu or by contacting Hyundai Capital Customer Care.
Customer Care 1500708
WhatsApp Hyundai Capital CS 08111500708
Website www.hyundaicapital.co.id
Email [email protected]
WhatsApp Hyundai Capital CS 08111500708
Website www.hyundaicapital.co.id
Email [email protected]
Customers may submit complaints to Customer Care or at Hyundai Capital Branch Office.
